ORDERING/SHIPPING
Items which are in stock will usually be shipped within 5 business days. Your credit card will be charged once your order is placed. Orders will be processed during regular business days (M-F) and shipped from our location in West Chester, PA. We use USPS as our preferred shipping carrier. All of my jewelry is handmade and stored in a climate controlled, safe environment. If the item is not in my inventory or is a special order, it may take up to 2 months for you to receive it.
Retail shipping cost- Free shipping with purchase(s) of $100 or more. Purchases totaling less than $100 will be charged $9.00. Higher shipping costs apply for items shipped other than the standard shipping method i.e. if you want the item(s) delivered quickly for a special event, etc. Please ensure we are aware of all requests for expedited shipping.
Wholesale shipping cost-Customers are charged the exact amount for shipping your order
RETURNS
We want you to be a happy customer. If you are not satisfied, you may return your purchase for a full refund of the purchase price, less shipping charges if applicable, by following these simple steps: (1) you must return it to Suzanne’s Jewelry within 15 days of the invoice date (2) Your return must be in its original condition and may not be altered in any way (3) all sales are final on “sale” merchandise. We do not offer merchandise exchanges. If the return complies with our guidelines, we will refund your purchase price. If you would like another item, please place a new order. We will apply your refund to the original form of payment within 5-7 business days of receipt. You will be notified via email when the refund is applied. Your bank may require additional days to process and post the refund transaction to your account. You are required to ship your return via traceable shipping method such as UPS, FedEx or Insured Parcel Post. Please be sure to keep the Return Tracking Number until you receive your refund. The cost of shipping on returns is not paid for by Suzanne’s Jewelry. When returning an item, please include the following information: (1) Your Full Name (2) Street, City, State, Zip (3) Email Address (4) Phone Number (5) Reason for Return. Your feedback is important to us. Address returns to: Suzanne’s Jewelry ATTN: Returns 140 Indian Hannah Rd, West Chester, PA 19382
INTELLECTUAL PROPERTY RIGHTS
Suzanne’s Jewelry does not sell items manufactured or licensed by famous designers. Suzanne’s Jewelry is not a manufacturer; we are a reseller of quality jewelry at very reasonable prices. We respect the intellectual property rights of third parties. Even though some of the products sold on our site may be inspired by famous designers, they are not made, or sold to us, by famous designers If you have an intellectual property complaint, please contact us.
INCORRECT OR DEFECTIVE ITEM
If you received an incorrect or defective item, immediately contact Suzanne’s Jewelry. Please use our Return Form with the required information along with your returned item and state the specific defect or error prompting the return. Shipping charges will be refunded upon verification of defect or error on our part. For any questions about Returns contact Suzanne’s Jewelry Monday -Friday, 9AM-4PM b phone at 610-798-1061 or by email at suzanne@suzannesjewelry.com
PRIVACY
Your privacy is important to us. Suzanne’s Jewelry will never ask for or store your personal information unless we require it to provide you with a service you have requested. We do not sell, trade or otherwise transfer your personal information. This excludes trusted third parties who assist us in operating our website, conducting our business. or provide services to you so long as those parties agree to keep your information confidential and employ it only for the express purpose of enhancing our service to you or providing you with a service you have requested.
DESCRIPTIONS/DEPICTIONS OF PRODUCTS
Information contained in the descriptions/depictions on Suzannesjewelry.com is as accurate as possible. However Suzanne’s Jewelry does not promise that descriptions/depictions are without error and some flexibility/artistic license may be included in product descriptions/depictions. For example, a bead described as “turquoise” generally refers to he color as opposed to the actual stone of origin. The actual turquoise stone will be referred to as “genuine turquoise” stone. The same example would apply to the term “silver”. If the item is “sterling silver”, it will specifically say this in the description. Please contact us if you desire more specific information regarding the materials used to make the jewelry. We will do our best to advise you.
CARE OF PEARLS/JEWELRY
Hairspray, perfume, body spray, make-up and lotions dull the pearl’s luster. Be aware of this as you prepare to dress placing your pearls on your body as your final task. Store pearls in a soft cloth or bag separate from other hard jewelry like diamonds, gems, gold, or silver. Avoid touching the pearls unnecessarily. Do not wear pearls when you perspire such as doing housework or exercising. Do not wear pearls when swimming; chlorine in pool water may damage them.
If you need to clean them, use a soft cloth and mineral water. When necessary, use a very mild cleanser such as baby shampoo.
Silver pendants (elephant, heart, etc.) on necklaces/bracelets will tarnish after a time. Use a silver polishing cloth to clean these pendants. Lightly rub them in order to reveal their shiny original state.
ACCOUNT INFORMATION
Suzanne’s Jewelry sells some items for children, but children are not allowed to purchase items on suzannesjewelry.com. Only persons 18 years of age or older who have a credit card or other approved online payment method may make purchases on our site.
Suzanne’s Jewelry reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at our sole discretion.
Unless specifically noted, the price displayed for our products in our website represents the full retail price. When you purchase at item, you agree to that price. If any item goes on sale after you purchase it, Suzanne’s Jewelry is not obligated to refund the difference. We strive to routinely have low prices and, therefore, rarely place items on sale
SITE ACCESS AND POLICIES
You may not copy or use any portion of our site, including but not limited to page layout or form, product listings, descriptions, graphics, images or text. You may not copy or download account information from out site for any reason whatsoever. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions are determined to be invalid, void, or unenforceable, that condition shall not affect the validity an enforceability of any remaining conditions.
WHOLESALE INQUIRIES
Please refer to the main menu on the home page for wholesale inquiries. I would be happy to set up an account with you as long as you have a valid store front retail establishment. You may also call me at 610-798-1061 if you are interested in purchasing items at wholesale pricing. Items are subject to availability; it may take up to a month to supply some items. There are many time-consuming components involved in this process before we actually receive the jewelry. I will protect your store front retailing establishment and attempt to sell only to store fronts which are reasonable distances from each other.